Yes, we ship to over 100 countries worldwide.

For deliveries to mainland Portugal:

Delivery within 3 business days for orders paid by 2 p.m.

For international shipments:

Delivery within 5 business days for orders paid by 2 p.m. Delivery times vary depending on the destination. See our Delivery page.

The delivery times provided are subject to change due to circumstances beyond the control of Sporting Clube de Portugal, such as:

• Incomplete or incorrect address
• Recipient Not Present
• Delays by the shipping company

Yes, you can change your shipping address after placing your order:

Chatbot:

• Option to change the delivery date;
• Option to change your address;

Customer Service Hotline - 218546001

1. Please indicate whether you would like the service in English or Portuguese;

2. Enter the form number;

3. The call will be answered by an assistant who will process the customer’s request;

Predict Email

Customers will receive an email in their inbox or spam folder.
In this email, you can request to change the delivery of your order to a pickup location or another address. Simply select one of the options in the email you received, then fill in the order details according to your specifications and submit your request. 

Yes, just select the "DHL Pickup Point" option and enter the area's ZIP code. A list of all available pickup points in the area will appear.

You can track your order using the tracking number that will be sent to you via text message and/or email by the shipping company.

Portugal: This tracking number is provided by the carrier DPD; it identifies your package and allows you to track its location.

You can track your order by entering the tracking number here.

International: This tracking number is provided by DHL and identifies your package, allowing you to track its location.

You can track your order by entering the tracking number here.

If you won’t be at the specified address to receive the package, you can change the address and/or delivery date by clicking on the link sent by the carrier via text message and/or email, or by contacting DPD directly for shipments to Portugal or DHL for international shipments, using the order’s tracking number.

Delivery dates are estimates and are not the responsibility of Sporting Clube de Portugal, but rather that of the shipping company. Due to various factors, estimated delivery dates may change. We do our best to provide accurate estimates and give customers the tools to track their orders, such as a tracking number to check with the shipping company.

If the tracking information for this shipment indicates that the package was returned or if the address is incorrect, it may have been marked as undelivered.

If there is no tracking information, or if you are unable to locate the package and it has not been returned as "Undelivered," please contact our customer service at apoiolojaonline@sporting.pt.

- Incorrect address information. The address must include:

• Full address as applicable (street/avenue/…, lot, house number, floor)
• Company name, if applicable
• Location
• Postal code
• City

- Failed delivery attempts, with no contact from the customer to reschedule

- Refused by the recipient

If the products you receive do not match your order, or if they are defective, please contact us at apoiolojaonline@sporting.pt and explain the problem.

Please also send us photos of the issue so we can resolve it quickly.

When contacting our customer service team, please always provide your order number so we can more easily identify the order in question.

If your order is damaged upon delivery, we recommend that you refuse the delivery. Ask the carrier to return the order to the sender. Then contact Loja Verde Online customer service Loja Verde Online apoiolojaonline@sporting.pt – to report the issue to us.

If you notice that your order is damaged after you’ve accepted delivery, please contact customer service immediately. You’ll need to include the following photos in your email:

• Full-view photo of the product
• Close-up photo of the damaged product
• Photo showing the entire package
• Close-up photo of the damaged package

When contacting our customer service team, please always provide your order number so we can more easily identify the order in question.

Shipping costs start at €3.99 for mainland Portugal.

For more information on shipping terms by destination country, please visit our Delivery page.

At checkout, you can select the "pick up in store" option and pick up your order at the Loja Verde store at the stadium.